"........When Change is the Challenge."
"When the Right Way
Lyn, a manager with superb technical skills, nearly
lost his job when two different employees complained about
him in their exit interviews. They implied that Lyn had
treated them abusively by reprimanding them in the presence
of other team members.
On the other hand, Lyn was extremely frustrated
with several of the people he supervised because he believed
that they simply were not doing the jobs they had been hired
to do. From his point of view the reprimands were simple
requests to redo or to stay and complete the assigned work.
His professional standards demanded that he stay
with a job until it was completed and the customer was
satisfied. His staff left promptly at five o'clock. They
took short cuts, and their work was often incomplete.
His boss was frustrated too. She didn't want to
lose Lyn, but she could not afford to alienate other
employees. She couldn't find a way to help Lyn to relax and
adapt to managing a changing workforce, and asked if I would
Lyn was happy to agree to work with a coach. His
didn't want his career derailed, and he was anxious to
develop new skills. When he recognized that he was a
"boomer" who was managing "generation Xers," he readily
admitted that he just did not understand what motivated
Lyn understood the concept that people are
different from each other on many dimensions. He was a
veteran of management training where people were sorted into
various categories according to their personality
characteristics. He always came out as a "demanding driver"
on such tests. However, like many people, he secretly
believed that anyone who was not like him was somehow
After struggling with coaching assignments to spend
15 minutes each day imagining how the world felt, looked and
sounded to someone he supervised, Lyn began to empathize
with what his employees needed. He started planning training
he thought would be useful to them.
When he actually redefined his job priorities so
that developing his people became as important as completing
the job satisfactorily for the customer, things really began
to change. His staff started asking him for advice instead
of avoiding him. A year later he was promoted.
Coaching tip: Looking at things from a different
perspective makes change easier.
Copyright 1999, Empowerment Systems. May be
transmitted or reproduced in its entirety only, including
this copyright line.
Jonathan B. Weiss, Ph.D. and Laurie Weiss, Ph.D. have
helped thousands of people make significant changes in their
lives. Working together at Empowerment Systems for 28 of
their 39 years of marriage, they maintain a coaching,
consulting, and psychotherapy practice in Littleton,
· Colorado · 80120
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"Committed to helping people use all of
their inner resources
to create satisfying and fulfilling